Cash Collection by Phone

DESCRIPTION

A 1-Day highly participative course designed to advance your skills in telephone cash collection techniques in particular how to obtain payment from slow paying customers and overcome the excuses offered for non payment.

 
  • Learn how to establish direct personal contact with the debtor.
  • Assessing creditworthiness and setting credit limits.
  • How to adopt the appropriate mood, tone and language to a collection call.
  • Useful ways of motivating debtors to pay.
  • How to get paid without causing conflict.
  • Keep up-to-date with the legal aspect of cash collection.
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                            COURSE CONTENT

  • The importance of cash-flow to business
  • Collection systems and proceduresCash Collection
  • Debt analysis
  • Call planning and preparation
  • Creating a positive but firm frame of mind
  • Motivating the customer to pay
  • Structuring a collection call
  • The ten most popular excuses for non payment
  • Overcoming the excuses
  • Call follow-up
  • Maintaining relationships/Restoring goodwill
 

DATES & COST

Duration Type Dates Venue
1-Day Open 1st Sept 2017
1st Nov 2017
Ontario Training Suite, Rathmines, Dublin 6. BOOK NOW »

 Need to know more? Email: mail@quinntraining.ie or Talk Now On: (086) 8516446