Retail Selling Skills


A short 1-Day course to help all retail sales personnel interact with customers in a more confident, professional and sales driven manner.

  • Learn how to make a good impression on customers and enhance the enjoyment of their shopping experience.
  • How to approach customers in a retail setting and make a speedy assessment of their needs.
  • How to keep customers engaged and retain their attention.
  • Add value to a transaction by implementing effective up-selling techniques.
  • Learn how to deal with customers who state that your prices are ‘too dear’.
  • How to react to customers who are indecisive and express a desire to return another day.


                COURSE CONTENT

  • Putting selling back into retail
  • The importance of attractive display and merchandising
  • Creating a good impression (Appearance & grooming)
  • Level and depth of product knowledge
  • Approaching customers-Getting it right
  • Developing rapport
  • Gaining an understanding of the customer’s needs
  • Questioning and listening skills
  • Creating value options for the customerRetail Selling
  • Closing the sale
  • Handling objections
  • Dealing with ‘price’
  • Bargaining
  • Creating additional revenue (Up-selling and cross- selling)


                                                              COURSE DATES

Duration Fee Dates Venue
1-Day €350.00
15th May 2019
10th July 2019
11th Sept 2019
Ontario Training Suite, Rathmines, Dublin 6. BOOK NOW »

Need to know more? Email: or Talk Now On: (086) 8516446