Telesales Training Course


A 1-day course to help you gain the additional confidence and skills required to handle telephone sales enquiries and maximise the business potential of your day-to-day conversations with existing customers.

  • Create extra sales revenue by becoming more skilled at developing business on the telephone.
  • Learn what it takes to inspire your customers and create interest in your products and services.
  • Obtain useful guidelines for making pro-active outbound calls critical in supporting promotional campaigns.
  • Learn how to direct and control your calls by using effective questioning techniques.
  • Devise attention gaining openings that will help you develop the conversation and build rapport with your customer.
  • Provide your field based team with essential professional back-up and support.



  • Selling Insights
  • Projecting a Professional Image on the phone
  • Structuring a Telephone Sales Call Telesales-team-guy-in-focus
  • How to Communicate Confidently
  • Planning and Preparation
  • Developing an Appealing Proposition
  • Establishing Rapport with Customers
  • Making Outbound Calls
  • Appointment Making Techniques
  • Up Selling- Maximising Call Potential
  • Questioning and Listening Skills
  • Closing a Telephone Sales Call
  • Handling Objections/Dealing with ‘Price’
  • Dealing with Irate Customers and Complaints
  • Following Through


Duration Fee Dates Venue
1-Day €350.00
24th Aug 2018
24th Sept 2018
19th Nov 2018
7th Dec 2018
Ontario Training Suite, Rathmines, Dublin 6. BOOK NOW »

Need to know more? Email: or Talk Now On: (086) 8516446