Customer Service

DESCRIPTION

A highly interactive 1-Day course to enable front-line service providers perform their work activities to the highest standard of professionalism and generate increased levels of goodwill and loyalty from customers.

 
  • ‘Service’- A view from the inside out.
  • Learn how customers formulate their view of your reputation for service.
  • How you can make a positive impression on others.
  • The importance of keeping promises in the building of trust.
  • How to convey a positive attitude and become sensitive to the feelings of others.
  • How to make a difference by going one step further.
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          COURSE CONTENT

  • A practical definition of ‘service’
  • Raising Service standardsCustomer Service
  • The internal customer
  • Delivering on expectations
  • Professional Telephone technique
  • Face-to-face with the customer
  • Building rapport/Body Language
  • Communicating effectively
  • The emotive implications of language
  • Handling complaints/Problem Solving
  • Human relations
 

COURSE DATES

Duration Fee Dates Venue
1-Day €350.00
11th Dec 2017
23rd Feb 2018
Ontario Training Suite, Rathmines, Dublin 6. BOOK NOW »

Need to know more? Email: mail@quinntraining.ie or Talk Now On: (086) 8516446