Telephone Techniques


A practical intensive 1-Day telephone skills course that includes all you need to know about business telephone etiquette and professional telephone call handling techniques.

  • Learn to adopt a telephone manner that will immediately impress customers and callers.
  • Implement gold standard company wide practices that will help you stand out from the competition.
  • Improve customer/caller satisfaction ratings and improve business retention levels.
  • Achieve greater call control and more positive outcomes to you telephone transactions.
  • Increase internal morale and overall staff motivation.
  • Reduce incidences of conflict and misunderstanding among customers and callers.


                COURSE CONTENT

beautiful business customer service woman - smiling in an office
  • Greeting customers and callers
  • Listening and responding to the caller
  • Developing the call
  • Building rapport
  • Communicating effectively
  • The power of language
  • Call logging and follow through
  • Personal organisation
  • Transacting business
  • Handling complaints/ Awkward callers
  • Human relations


Duration Type Dates Venue
1-Day Open
11th Sept 2017
16th Oct 2017
20th Nov 2017
Ontario Training Suite, Rathmines, Dublin 6. BOOK NOW »

Need to know more? Email: or Talk Now On: (086) 8516446