Telephone Techniques


A practical intensive 1-Day telephone skills course that includes all you need to know about business telephone etiquette and professional telephone call handling techniques .

Fee Reduction: €280.00 Usual Price €350.00 (Includes: Course Notes, Lunch & Refreshments)
  • Learn to adopt a telephone manner that will immediately impress customers and callers.
  • Implement gold standard company wide practices that will help you stand out from the competition.
  • Improve customer/caller satisfaction ratings and improve business retention levels.
  • Achieve greater call control and more positive outcomes to you telephone transactions.
  • Increase internal morale and overall staff motivation.
  • Reduce incidences of conflict and misunderstanding among customers and callers.


                COURSE CONTENT

beautiful business customer service woman - smiling in an office
  • Greeting Callers Professionaly
  • Directing Customer Calls
  • Controlling The Call
  • Building rapport On The Phone
  • Professional Telephone Etiquette
  • Projecting A Positive Attitude
  • Communicating With Confidence
  • The Power Of Words
  • Personal Organisation
  • Taking Messages / Call Logging & Follow Through
  • Human Relations
  • Dealing With Awkward Customers and Complaints


Duration Fee Dates Venue
  1-Day €350.00
1st April 2019
17th May 2019
1st July 2019
9th Sept 2019
Ontario Training Suite, Rathmines, Dublin 6.    BOOK NOW »

Need to know more? Email: or Talk Now On: (086) 8516446